Whereas the real estate industry has changed dramatically over the last 5-7 years the basics of the closing process are the same. The person-to-person interaction whether via telephone, fax, email, or texting is fundamental and foundational for creating the conditions for success and the building of trust in real estate closing transactions.
Feigenbaum stated that ‘quality is now the single most important force in organizational success and growth in the national and international market’ (as cited in Bendell, 1995). This highlights the paramount importance of quality. The means to improve quality are in the ability to control and manage systems.
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