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Tourism Literature review Samples

Servqual Model in Hotel Sector
The model SERVPERF was used by Choi and Chu (to measure travelers’ perceptions of hotel attributes in Honk Kong Hotels; by Juwaheer (2004) to measure the same in Mauritius’s hotels; and by Poon et al. in Malaysian hotels. Studies have suggested that SERVPERF is a...
Pages: 4 (1885 words) , Literature review , Service Quality
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