It also focuses on the provision of information on customer service and the knowledge on the different products available. Tey in turn make improvements on their different efforts that are related to the creation of awareness on the products given by the company. Tey also let the customers know how to go about the [processes related to making of claims. I is because they are made aware of the life events, tey are able to understand the members’ needs, ad provide advice in order to deliver the right solutions to the members.
Tis ensures that the company is able to maintain a competitive edge against its competitors who include other insurance companies as well as the additional organization that offer financial assistance especially those that are related to the providence of insurance services. A USAA, te training design and development model is established to create a workforce that is highly engaged. Tis ensures that there is an improved rate of success. I order for the company to equip its employees to provide outstanding services to the members, vital to deliver the mission of the company in a critical way.
Tis involves the fostering of the culture of learning and a great focus on the ongoing development (Partrick & Bruce, 2000). I order to go through the training processes and activities in the right way, tere are varied expectations that are placed by the supervisors and the managers. A the USAA insurance company the following are the needs and expectations that are placed by the supervisors and the managers. Te supervisors and the managers expect that sales will be able to meet their targets which are set within specified periods.
Tey also expect that there are more customers that will be attracted with every sale. Tis also includes the ability to retain the customers even after the processing of different claims. I this case, te learners get the necessary tips on how the organization performs its activities and they are able to handle the members who purchase the services. They need that the sales representatives are knowledgeable about the products that are offered ad give adequate to enable the customer to secure a policy.
Tey are the quick introduction and adaptation of the employees into the company to help them begin making. ..
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