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Systems and Operations Management Essay Example

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Systems and Operations Management

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Systems and Operations Management. An efficient and successful systems and operations management framework in a company is fundamental to the achievement of the business in all key areas. The systems and operation management must create a harmonious relationship from the senior management to the customer as the astute management of human capital, raw materials, and energy will give the customer the right products and services necessary for his satisfaction. These processes are improved and refined overtime to cut costs, improve quality and efficiency; as the benefits will trickle back to the company in profits and to the customer in quality, low costs, and satisfaction.Atokowa advantage is the stationery and office supplies company in Australia, which initially started as photocopy business and later expanded into business printing.

It sells and supplies a wide range of stationery and office supplies to individual customers, businesses, and other organizations. Formed in 1964 as a photocopying business in Sydney, Atokowa advantage has grown tremendously and expanded to other areas. Atokawa advantage is headed by Jonathan Atokowa who is assisted by four directors Paul Fair Clough who heads retail operations, Ranjeev.The management team include Patel who directs the Purchasing and Supply Department, Hayley Atokowa who is the marketing and human resources director, and Graham New Court who is the finance director. They are the key decision makers and they are supported by numerous managers on the ground.Atokowa advantage is a reputable business in the stationery and office supplies industry in Australia with many customers seeking its services. Its customer base is diverse and includes individual customers, businesses, and organizations. The company gets is revenue from its printing and photocopy services and the wide stationeries of office supplies it sells. The printing venture is hugely successful with the general manager of printing. George Hargreaves is maintaining high standards by investing in new printing technology and ensuring customer satisfaction at all times. Ranjeev Patel - the purchasing and supplies director - introduced the Atokawa range of products that increased the business profits and strengthened the Atokowa business brands. The branded stationery and office supplies increased the business prominence in the country and reinforced its standards. Systems and Operations Management.

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Figure 1: Atokowa Advantage Organisation Chart

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