After about two minutes of idle waiting, te customer demanded to know why she was not being served upon which the cashier rudely replied that the customer was not standing at the proper location where people order. Tis greatly infuriated the customer who walked out in anger and promised to file an official complaint. Ifound this to be quite unprofessional and it had the effect of negatively influencing my perception of the overall customer experience at the store. Te green and white color scheme at the Starbucks restaurant lent a laid back feel that encouraged customers to spend time at the restaurant.
Tere were several groups of students at the store who were either chatting amicably or conducting study sessions created a sound that further lent emphasis that this was a social environment. Te Starbucks restaurant presented other aspects of its physical evidence such as free internet connection. Te free internet connection at the shop and access to electric power supply was a key factor that the restaurant used to enDuring my service visit to McDonald’s, te Staff were quite professional and used tones of voices and body languages that made me feel very welcome and appreciated.
Wen I was placing my order, te cashier first greeted me with a pleasant hello and asked if she could kindly please take my order, ad after she had finished serving me she thanked me and invited me to once more visit McDonalds. Ifound this customer service to be quite exceptional and inviting. Wile the system at McDonalds does not deliver food to customers, Iwas impressed when a man on walked in and one of the attendants rushed to his side and proceeded to help him in securing a comfortable seat.
Te attendant then went on to ask the customer what he would like to have. Se then walked to the service queue and waited in line with the other customers as she waited for her turn to make the purchase for the injured customer. Ifound this customer service to be quite impressive. Dring my service visit to McDonalds an incident occurred which negatively influenced my overall customer experience McDonalds.
Acustomer walked into the store and proceeded to request for a meal that was currently on a discounted offer. Wen he made the payment, te cashier asked him to pay the full amount as the offer on the food item had expired. Te customer argued that this was...
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