What makes the sight of a person in postal uniform a welcome one is not simply the possibility that he is bringing us a billet-doux or sweepstakes check. It’s the hope and faith that the Postal Service serves us.” Such is the attachment and affinity one has with this traditional service that it becomes an integral part of one’s life.
In conclusion, having dealt with the Postal Service’s revered beginning and then its checkered existence, it would be productive to seek ways and means for progress. Today, as brought out earlier the Service, is up against private enterprise and hence needs to fine-tune its act, gear up its delivery patterns, modulate its time control - do a complete 360-degree makeover. The need to look ahead and move with the progress made in the fields of telecommunication, Networking, Wireless etc, channeling areas for the service to explore new pastures of mutual cooperation is a more pragmatic approach if it has to thrive. Franzen uses his simple narrative style to bring home many important points in a forthright manner thus shocking the reader from their estrangement with the reality of things that they so easily accept as part and parcel of their lives without raising any questions or finding relevant solutions to the problems they come across in life. A Critical Look at the Working System of the Chicago Post Office in the Book Jonathan Franzen's Lost in the Mall.
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