The chapter will also give us a rationale for carrying out this research study.There are numerous hospitality organizations in the UK encompassing of small, medium sized and large companies. Research indicates that the large hospitality organizations employ the use of a professional human resource management system in a bid to retaining or motivating their employees to do their best in the workplace (Gill & Mathur, 2007). This is unlike the small and medium sized hospitality organizations who employee the use of financial related awards in motivating their employees. The large hospitality firms like the Hilton hotel also have more resources that they can use to attract employees who have outstanding skills as well as the relevant experience. These resources are for example eye-catching packages for payment and flexible working hours. These large firms also have properly designed career progression and development programs for their employees which serve as a motivation.Research studies in the past indicate that the hospitality industry firms in the UK prefer to primarily offer their employees minimum wages based on their number of working hours (Lewis et al. The employee would only be granted additional benefits in accordance with the relevant employment law. Recent studies however indicate that the use of franchises also attracts the employees and serves as a motivation to them (Aksu, 2005). The Hilton hotel has franchises across the world and it can therefore fall under this category. This motivation arises due to the fact that these franchises have appropriate hotel and accommodation experience and hence enables them to adapt effectively.A franchise firm also has a small number of employees which enables it to have a close working relationship with its employees. This close relationship is important for the management of the firm as they can easily identify the factors that can boost the morale of the workers to do their best and improve the profitability of the firm (Green et al. This enables them to retain their competitiveness in the hospitality industry. Nonetheless, research indicates that this close relationship with the employees is only possible if the management of the hospitality firm has an appreciation for human capital (Torrington et al. It is easy to identify that some of the management systems in the hospitality industry
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