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Change Management Essay Example

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Change Management

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Change Management. If an action arose, I would be a part of the plan and make sure to help to implement the change, otherwise, the environment can’t change. I believe the employees have as much insight as higher management to tasks, which would assist with the change.
I decided to talk to one of the employees about the condition of the customer service representatives and what was occurring in the workspace, specifically to gather information about resistance to change. I found that most of the attitudes were a combination of pessimistic and uncaring, similar to the approach which Bingell points out. They were expecting to leave the company, the future of the company wasn’t as important to them and they believed that the management wasn’

t willing to change.
Even though I had talked to others about growing the business, I knew that eventually, I would leave. There was a sense of anxiety about what would happen first if I stayed without the change and second if the change made things worse in the environment.
BAD – I realized that there isn’t really a desire for change from the culture and that the emotional responses of most employees’ are limited.
GOOD – I realized that it takes more than wanting to develop and change a specific area for it to happen. There has to be a strategy that comes first from the management which would stop anxiety and uncaring of the company. Similar to the Adkar Change Model, change has to start with individuals, then go into the company to influence other individuals. Unless management were aware of the change, it couldn’t lead to individual initiatives (Hiatt, 2006).
The information which Bingell provides about attitudes and problems within the work environment gives an overview of the dimensions which cause resistance. As one can understand the resistance, it becomes easier to cope with and build a different relationship from others in the company for a change.
There isn’t anything else that can be done as this has to come from higher management. Change Management.

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References

Cummings, Thomas. (2009). Organization Development and Change. UK: Cengage Learning.

Hiatt, Jeffrey. (2006). Adkar: A Model for Change in Business, Government and Our Community. Colorado: Prosci Research.

Jenkins, H. (2006). “Small Business Champions for Corporate Social Responsibility.” Journal of Business Ethics 5 (2).

Timm, Paul. (1993). People at Work: Human Relations in Organizations New York: West Publishing Company.

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