These are the steps followed in succession in order to perfect a business process. The first step involves definition of project goals and customers’ goals and also one identifies the champion, the project owner and the team (Mullian 89). One may use the CTQ critical to a quantity because it decomposes complex consumer requirements into more easily quantified requirements. One has to understand the customers both internally and externally, discover how the needs voiced by the customer (VOC) are transformed to a CTQ. An important phase is to measure as it allows one to gather information on the current process which Critical to Quality (CTQ) parameters as defined by the customer are given to priority. The current process is measured including creation of a process map that includes documentation of variations. The project team can see some factors that may be affecting the process performance of the organisation. Thirdly, analysing is a very important step, the purpose is to determine the root causes of the process problems. This is done by statistical method. Fourthly improve which involve the means of countering the cause; it involves brain storming, FMEA (FAILURE Modes and effect analysis) and piloting the improvement plan. Sigma Analysis of Energizer Company.
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