The input refers to the raw materials, dta or it can be the customer itself. Al these resources are put into a process and are transformed into final goods and services that are ready for use by the customers. “ill (2000) clarifies that “The operations task concerns the transformation process that involves taking inputs and transforming them into outputs together with the various support roles closely associated with this basic task. ” (Operations management 2009). Oerations management is integrated with other disciplines also. Te production department is considered the primary users of the concept of operations management.
Tis department plays a central role in performing these operations. Nwadays the firms invest a major part of their capital in the production process. “he average WinSPC customer reports that they are able to improve product quality by 20-40 percent within the first few months of installing WinSPC. B implementing real-time SPC at the shop-floor level, oerators can identify, dtect and correct process errors before a defective product is produced. ”(Improve product quality 2008). “heir direct responsibilities include managing the ebracing design, panning, cntrol, prformance improvement, ad operations strategy.
Teir indirect responsibilities include interacting with those managers in other functional areas within the organization whose roles have an impact on operations. ”(Understanding operations management n. Te operations manager in a company is responsible for the management of the operations in the production department. Te operations manager must possess a specialised knowledge in the technology of products and processes must have decision making capacity, cmmunication skill and must be self motivated. Te functions of the operations manager are mainly three Frst is at the strategic level and the second is at the tactical level and finally at the operations level.
“he functions of “OM ranges from strategic to tactical and operational levels. ”(Operations management 2009). Te strategic issues related with the operations management are determination of the size and location of the production unit, dciding the structure of the networks for the service or telecommunications and designing the supply chain. Te tactical issues that are related with the operations management are deciding plant layout and. ..
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