Training has to be just-in-time and not one-way communication (Woodward, 2007). Pople should be made to understand why they need to understand something. Mnagers too worry because they fear losing the power or authority they have enjoyed so far. Tis requires top-down communication which had been ignored in the case of Marriott. Te middle managers at Marriott were entrusted with the responsibility of involving and empowering the staff, ecouraging participation, ad giving them authority to do things they could never think of doing (Dodwell & Simmons, 1994). Te in the process felt lost and neglected.
Tey became confused about their own roles and power. Tis situation occurred because proper top-down communication was lacking during the change process. Tis means managers too need to be trained ahead of time as there is a tendency to shift towards negativity during times of change. Clture plays a vital role during the change process. Dring change management, rsistance to change occurs due to environmental pressure and uncertainty is caused by the organization culture, sys Schein (Lakomski, 2001). T make the process in order to change the culture, oganizational learning needs to take place.
Sch planning ahead can help the organization to deal with the internal and external environments. Uually change becomes necessary when the culture starts stagnating and infusion of new culture can bring about tremendous change. A effective manager can transform the current stagnating culture into a productive culture. Te manager needs to understand the dynamics of culture. Tis may require unfreezing the old structure and refreezing may have to be undertaken. Rfreezing means that changed behavior and assumptions to be embedded so that anew culture is born through which the organization is effectively able to manage change.
I this change model, te role of the leader in managing change is vital because the manager needs to be competent to able to diagnose the situation and respond to the changes in the environment on an on-going basis. Cltural-fit is also important during the mergers and acquisitions because it can have a demoralizing effect during the change management process. A Wolverhampton & Dudley Breweries plc (W&DB) UK, initial imbalance be overcome due to the right leadership (Pollitt, ...
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