initially, end users had developed a good rapport with the consultants in the initial stages as offices of both the staff – their sitting arrangement – were nearer to communicate and share problems. Suddenly, the vendor changed the whole team of consultants who according to the staff of PowerIT were not expert in consultation. This had a negative effect; as a result, executives didn’t prefer working on the new system installed. Working on complex systems like ERP is not easy for end users. Continuous training needs to be imparted to the workforce to create their interest in working on new applications. This crucial part of the software usage is neglected and is not given due importance because of the cost factor. New business processes have to be learnt regularly. Furthermore, enterprise systems are comparatively complex than stand-alone systems. PowerIT employees were not satisfied with the level of training, as they were not thoroughly and appropriately trained. Due to lack of right training, some reports could not be generated, and the difficulty was faced in the handling of report writing module. . The 5 Recommendations for ERP Success.
BibliographyEdwards, Helen M., Humphries, Lynne P. “Change management of people & technology in an ERP implementation.” Journal of Cases on Information Technology (2005): 143-159, Jan-Mar 2005
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