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The 5 Recommendations for ERP Success Essay Example

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The 5 Recommendations for ERP Success

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The 5 Recommendations for ERP Success. Regarding secure executive sponsorship, in the case of PowerIT, senior management was lacking in providing continuous support and sponsorship. Initially, full interest was shown to purchase the ERP system but later, their enthusiasm went on the decline. Middle-level executives also were not keen to use the ERP system. A lot of modifications remained to be accomplished which shows that the interest of the executives in changing the old modules and application was missing in PowerIT. Outside help is provided in the contract with the vendor. It is needed to understand the complexities of the system to the end-users. Vendors provide the services of expert project managers for a limited time period so that end users could independently work but in the case of PowerIT, a complaint was made to the investigating team that the team of consultants was changed abruptly;

initially, end users had developed a good rapport with the consultants in the initial stages as offices of both the staff – their sitting arrangement – were nearer to communicate and share problems. Suddenly, the vendor changed the whole team of consultants who according to the staff of PowerIT were not expert in consultation. This had a negative effect; as a result, executives didn’t prefer working on the new system installed. Working on complex systems like ERP is not easy for end users. Continuous training needs to be imparted to the workforce to create their interest in working on new applications. This crucial part of the software usage is neglected and is not given due importance because of the cost factor. New business processes have to be learnt regularly. Furthermore, enterprise systems are comparatively complex than stand-alone systems. PowerIT employees were not satisfied with the level of training, as they were not thoroughly and appropriately trained. Due to lack of right training, some reports could not be generated, and the difficulty was faced in the handling of report writing module. . The 5 Recommendations for ERP Success.

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Edwards, Helen M., Humphries, Lynne P. “Change management of people & technology in an ERP implementation.” Journal of Cases on Information Technology (2005): 143-159, Jan-Mar 2005
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