The information systems installed in the organization specifically are geared towards customer independence and reduction of their overreliance of human staff. Hence, instead of the hotel management having a lot of staff going around collecting orders from guests, the guests are capable of communication directly with the accommodation or other relevant departments for services or goods that they need and thereby reducing the cost of maintaining a large size of staff. This significantly reduces that budget for staff salaries and other benefits. As already noted, one essential characteristic of IT in an organization is its ability to result in the reduction of costs if well utilized.Hyatt hotel in Chicago may be said to be the parent organization to many other Hyatt hotels both within the US and outside the country. As the parent organization, the hotel is charged with the important task of allocating guest to other hotels of the same company scattered across the US, Europe and Asia. IT systems here come in handy in coordinating accommodations and guest services and goods among the all important task of property management task. Property management systems here accord the hotels from different segments and varying sizes property management solutions meant at the deliverance of stellar services to hotel guests. The centralization of data in regard to hosting of property management becomes very important because guests expect the same level of service similar to the one they get from the central Hyatt hotel.In line with this PMS software is at the same time being implemented and customized to the specific needs of the. Nature of Organization and Information Systems.
Bellary, V., (2010), A Case study on the effect of information technology related interface issues on overall guest experience in Hyatt Place hotels in the U.S., Retrieved May 14, 2012, from UNLV Theses/Dissertations/Professional Papers/Capstones: http://digitalcommons.library.unlv.edu/thesesdissertations/429.
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