He should be able to build rapport with both the company officials and the workers. He acts as a bridge between the two concerned parties. The new trend in the organizations is of total quality management. It requires quality not only in production but in industrial relationship. The job of the industrial relations officer is to minimize the loss of Man days, strikes and other unhealthy activities of the trade unions. His job is to ensure smooth running of employer-employee relationship. Industrialist cannot take the risk of huge amount of money jeopardized just because of the desired behavior of the workers. With the growing trend of globalization demand for industrial relations officer is increasing. Parent companies don’t have the thorough knowledge of the laws of the land neither are they aware of the culture of the country. They need some local employee to bridge this gap. Generally there is also mistrust and lack of confidence also for foreign companies. Local employees believe that MNC’s believe in the strict hire and fire policy. This autocratic image or the actual practice of it can cost the company dearly. Hiring process require great deal of resources both in terms of effort, money and time. Each new employee needs some time to settle down besides that firing employees can be very demotivating. Industrial Relationship Officer.
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(Trevor Colling, Mike Terry, 2010, Industrial relations: theory and Practice, England, John Wiley & Sons)
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