She has additional duties that include substituting when a campaign manager is absent. The campaign manager’s position is a direct supervision job supervising up to twenty people at a time. Her company compensates her with $52,000 per year, fll medical and dental coverage, eployee stock option plan, ad death and disability insurance. She also receives commissions on products she sells while substituting for campaign managers. Ksted spends most of her time as benefits administrator for her satellite site. She also processes applications for employment, iterviews candidates, ad matches job positions available.
Due to the nature of the call center industry turnover is high and is on the top of Ms. Ksted’s list to correct. She sees her position as a ‘job matcher’ putting the right people in the right places. Good job matching has lowered the turnover rate at her satellite location. Tme management is a big issue with Ms. She says “there are just not enough hours in the day to accomplish all that needs to be done. ” She manages her time using a time-line projects, stting specific hours for interviewing potential candidates, ad setting specific hours for employee appointments.
She also has dedicated time to answer messages and make calls. Ksted spends about ten hours a day at her job and enforces a “no weekend hours” policy unless the “place is burning down”. She values time with her family and balances work and family for that reason. Cmmunication is a key to success for Human Resource Managers. Ksted uses everything available to keep open lines of communication with the main office, cll manager, managers, ad CSR’s (call center representatives).
She uses email, tlephone, ad the company’s website to keep everyone up to date on human resource issues. She strives to answer questions, rturn calls, ad answer emails within 24 hours of receipt. A stated earlier, abig part of Ms. Ksted’s job is matching people with jobs. She receives applications for employment daily, ad because of high turnover, iterviews potential CSR’s daily. Ksted also deals with disgruntled employees and managers. She functions as ‘problem solver’ sometimes handling problems that have nothing do with resources management.
Ksted sees her job as. ..
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