Satisfied employees will feel that they are part of the organization and that they are important to the daily operations of the company. Stisfactions of the employees will make them feel comfortable and confident in their daily routines. Te sense of pride when associating with the organization can be easily sensed. Gven that customer service employees are the face of the company, te impression they give to the customers will impact customer-company relationship. Por services from the team will drive the customers away. Terefore a high retention of the can only be ensured through the satisfaction of the customer service employees.
Arude response or poor treatment from the customer service is likely to send a negative signal to the customer, wich might result to customers cutting business links with the company, o avoid any future transaction. (ayfield, &Mayfield 2012)Training and empowering employees is one of the best ways to retain hardworking staff members. Anumber of employees are work in progress and therefore they require constant support from the senior management or company owners. Eployees who are de-motivated are to quit the firm the moment they get better opportunities in other organizations.
(obertson 2012) Good employees often have a number of employers to choose from but it is likely because of reasonable treatment that they decide to stick with a particular company. Irespective of their position and status in the company, mnagement must ensure that all staff members are appreciated and make them feel as part of the company by giving back to them. God employees are likely to bring good and reliable business, bsides advising other good members to join the team.
Lyal customer service employees are likely to be positive about the future prospects of the company. Acustomer is unlikely to do a repeated business if he/she gets a negative impression from the customer service. Otsiders tend to trust the personnel who are already in the business. Terefore any negative statement from disloyal customer service employees is likely to impact negatively on the operations of the company. Eery firm intends to recruit staff members who are creative and can handle any complex situation when they any.
Anumber of managers rarely love to work with employees who are dependent. Wen the focus of the employees is only on their pay, i is unlikely that they handle something beyond their scope. Tey will only do...
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