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Choosing a Mediator in the Process of Resolving the Conflict

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An outside party has a higher chance of success in the mediation process than a coworker. However, if such power holds power or authority, they may be more directing and more taking the roles of an arbitrator than a mediator. The mediator should be able to ensure the confidentiality of the parties to the dispute with few exceptions such as sexual intimidation and violence in the workplace (Billikopf 86)In the mediator directed approach, the mediator will listen to the parties and offer possible solution alternatives. The mediator will give opportunity to each party to explain their concerns to the dispute while the other parties listen keenly.

This approach is preferred when the parties do not interact on an ongoing basis or when a solution to a particular problem is more effective than the ongoing relationship. The main disadvantage of the approach is the mediator biases when may arise during the mediation process (Billikopf 87). Party-directed mediation is another approach which empowers the contenders to the dispute by enabling them to gain skills to resolve future disputes. The mediator holds meetings with each of the parties to the dispute prior to the joint session where parties speak directly to each other through the guidance of the mediator.

The mediator is required to listen empathically during the mediation process and prepare the parties psychologically for the joint session. The main purpose of the mediator is to promote effective and fair negotiations between the parties and not offering solutions to the dispute (Billikopf 87). The joint session should be held in a location that is private and neutral to all parties. A environment will eliminate stress and tensions thus all parties can freely express their opinions to the dispute.

Some matters of concern include the sitting arrangement, starting the dialogues and agreement of terms to the negotiations. The seating arrangement should ensure the parties face each other in order to ensure direct eye contact. Comfortable armchairs should be used and sufficient space between the parties to the dispute should be provided for (Billikopf 98).

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preview essay on Choosing a Mediator in the Process of Resolving the Conflict
  • Pages: 10 (2631 words)
  • Document Type: Essay
  • Subject: Management
  • Level: High School
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