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Theory of Consumers Planned Behaviour, the Hierarchy of Affects

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In general, it is quite essential to state that in fact, consumers may act based on standard learning, low-involvement, and experiential hierarchy, which means they respond to product or service based on the problem-solving manner, limited knowledge, or on the basis of emotion (Philips, 1997, p. 111). However, in a certain study, it was revealed that due to the advancement of technology, primarily in the onset of the Internet, consumers have momentarily grown their power and empowerment (Labrecque et al. , 2013, p. 257). This means that the consumers’ potential to respond to product or service may not only be limited to the hierarchy of effects but above anything else, on the prevailing innovations or trends.

The onset of social media networks allows customers to become more sophisticated. This is something that was hardly predicted by consumer behavior theory in the past, particularly in the case of the hierarchy of effects. Taking the case of ‘ theory of reasoned action’ as a consumer behaviour theory, it is assumed that social pressures could lead to the actual act of buying (Peter and Olson, 2007, p. 152; Kardes et al. , 2014, p. 205).

Therefore, this theory tries to measure behavioural intentions. However, it is clear that this theory also fully adhere to the idea that there are some uncontrollable factors that will hinder the actual purchasing process to take place. In other words, this theory alone cannot substantially explain how consumers really act in real life. In fact, a certain study reveals that the theory of reasoned action can be best justified when it has to be combined with other new factors such as perceived value, satisfaction, and intention of certain action and more (Kim et al. , 2011, p. 1159).

For instance, in a real setting, consumers’ actual behaviour can be influenced by social pressures. In reality, social pressures are changing too, because of the prevailing dynamic culture. In fact, a certain brand or product, for now, may not be the ultimate trending in the future. This marks the dynamic influence of the social context in customers’ buying behaviour at the most specific level.

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