By moving governmental procurement to the Internet, it has managed to complicate the supply chain, therefore leading to the need for more database storage ability and more information technology support. This example is a useful illustration of one of an important issue relating to e-government. In the United States, e-government has created a need for internal organizational changes that demand decentralization, rather than its traditional top-down leadership hierarchy. In a decentralized structure, decision-making is filtered throughout the organization instead of a vertical structure where choices are made at the higher executive levels.
A decentralized organization is more flexible, has better response times, is more innovative, and tends to build higher employee morale, more commitment and higher levels of productivity (Melitski, 2003). Combining services in a country with many different governmental systems and agencies, the United States has created the need for more communications between various government groups and the systems to support them that cannot necessarily be managed independently. Also in the U. S., there is a phenomenon known as islands of automation, describing interoperability problems with many different software packages.
This problem exists not only in the United States, but as it relates to e-government illustrates a potential concern. Systems are often purchased the address internal needs and these software programs rarely have the ability to communicate or interoperate with other agencies’ software (Forman, 2002). This has led to complications with citizens having to search many different websites to get their demanded services or information because of the limitations in cross-sharing agency data. At the G2C level, visitors have high expectations and their behaviors have them quick to reject certain sites that do not meet their needs for quick information delivery and cause them to search many different search engines (West, 2004).
This can be a big problem in satisfying the citizens; giving them the perception that e-government cannot easily serve their needs.
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