It is important to state that successful communication between nurses and their patients ultimately results to positive outcomes, such as higher recovery rates, a feeling of being safe and protected, enhanced levels of patient contentment and better adherence to various treatment options (Anderson 2013). For example, a patient going through chemotherapy (active treatment) needs to be trained by nurses on how to put out their concerns and it is the duty of the nurse to pay attention to their concerns and symptoms. According to studies done patients and their relatives have different communication needs.
When both their needs are addressed by the nurses then this ultimately contributes to the well-being of the patient (Peate 2011, p. 34). Communication-based on patient-centered approach acts as a reassurance to the family members of the patient that their relative is being given the appropriate treatment (Benzold 2005, p. 17). Constant communication needs to exist between the nurse and the one receiving care from the nurse, the family members of the patient, supervisors and co-workers of the nurse. Communication in the nursing profession is not an obvious or simple process but rather a skill that requires much effort.
For nurses to be able to develop good communication skills there is the need for intensive education and practice (Vincent 2011, p. 9). Nurse-patient communication is just as important as that of physician-patient. This is because nurses’ presence is constantly required across clinical settings; and also due to the fact that the nurse is the person who will be around the patient and their families at critical times assisting them in understanding bad news and paying attention to their emotional reaction to such news (McCabe 2004, p.
41-49). Majority of patients and their relatives have fears and anxieties regarding the dying process and the actual death. Patients have anxieties of experiencing pain, persistence symptoms and desertion (Pryce-Miller & Emanuel 2014, p. 17-19).
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