In my opinion, the operations manager has to ensure that the course of different activities contributes to the triumphant completion of the project and this leads to the production of goods and services. According to Kubba (2010, pp. 457- 460), delay and inefficiency becomes a part of the projects due to lack of planning and poor communication becoming a part of it. The indirect and direct responsibilities of the operations manager include communication as a very important part of it and can be regarded as a fundamental activity. Becker, Kugler and Rosemann (2003, pp.
1-6) discussed the Porter’ s value chain in their famous book. According to that in a business setup there are three types of actions. All three of them are interconnected and they are nothing if they stand unaccompanied. The first one is the primary activity, second is the supporting services or activities and the third is the corporate activity. Primary activities generate worth or price and hence they are important for the economic side of the company. Supporting services have no relationship with finished products but without them the primary activities cannot be performed.
Corporate activities add in to the creation of cost, value or worth in the company. Direct responsibilities of the operations manager includes taking the decision or making the choices, communication, the pledge of providing quality process, quantity and quality assurance the supply of resources, also dealing with the human resource department, asset management and cost management. For example, in an IT or software house or animation productions the responsibility of the operations manager is to design the software or animation, manage the software or animation and improve the software or animation. Broad roles and responsibilities of the operations management include ensuring that the tools used to produce goods and services are of good eminence and acceptable standard.
The operations manager has to make sure that he works within the financial plan, for this purpose he has to coordinate with the finance department. He is responsible for making operation policy in that he makes use of the available resources for the completion of the project.
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