Nigel Slack trying to explain the main reasons behind the transformation of business processes (through the implementation of appropriate technology) in firms belonging to all industrial sectors. His model, shown below in Figure 1, presents a series of factors (dimensions) that influence the decision of a business to transform its business processes. In accordance with the above model, the first issue that should be examined by every firm interested in transforming its process would be whether the technology implemented through this transformation could be related with the current needs of the particular market.
If the answer to this question is positive, then the business should proceed to the relevant procedure (transformation of processes). However, this was only the first Dimension of the whole project. In fact, a second Dimension follows in which should answer the following question: what the relevant technology could offer to the transformation of resources in the particular firm. More specifically, the business process technology would improve the firm’ s resources mainly offering a framework for the increase in their productivity. If such a target could not be achieved by the above procedure then the firm should avoid the transformation of its processes by the first instance.
On the other hand, the value of the business process technology for the completion of the business transformation process would be examined thoroughly before the implementation of the relevant technology. Finally, the role of business process technology in the whole procession would be evaluated in terms of its importance for the achievement of the targets set by the firm attempting the transformation of its processes. The effectiveness of the relevant procedure was examined by Slack et al.
(2005) with a specific reference to five firms: a fashion clothing retailer, a retail bank, a full-service airline industry, a food company and a company operating in the area of laboratory services.
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