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Needs of People Using HR Services in an Organisation

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According to the research findings, it can, therefore, be said that the HR customers want the following things to be done by the HR department, which are as follows: To identify their customer’ s needs and demands. To make their customers fully aware regarding the services which it offers to its customersTo operate with an independent mindset, which would assist the HR department in understanding the employees in a better way, and this would ultimately facilitate the administration to create a balance between the organization’ s and employee’ s needs. To operate with a proactive approach in order to identify the issues prematurely   At times, it happens that different needs of customers conflict with one another.

For example, employees request additional time to complete a particular task, while the manager requires them to complete the task within the specified time, or the employees in one place would like the manager to support them, while my manager requires me to be somewhere else doing a different activity.   In such cases, the issue is usually resolved per the company’ s underpinning policy or procedures that are set to deal with such situations.

If it is not possible to do so, however, those with the supreme authority and responsibility seek to resolve the issue in the light of their relevant knowledge and experience. If there is no set procedure, it becomes necessary for the manager to help develop by prioritizing the conflicting needs. In the above cases, for example, the issue of employees requiring support and the manager required to undertake another task, the manager can take into account the relative urgency and relative importance of each. To achieve your goals, it is important to prioritize activities that are both of high importance and high urgency.

Priority may be given to employees since the task on which they need support is more important because its part of organizational efforts to meet its goals compared to the other task.

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