This research tells that in the last few years’ health care services have been developed in various aspects. This is due to various reasons. People have become more aware of their health needs and the government has proactively tried to meet the healthcare needs of mass. The increasing number of aging population, on one hand, has already got government attention. In the report of Kings College Hospital NHS Trust summary report 2004-2005 it is mentioned that it has achieved most of the national targets like Patients not waiting more than 12 hours in A& E after decision to admit, Total wait time in A& E is four hours or less, Cancer patients are seen by specialist within two weeks of GP referral, Patients being able to book outpatient appointments and operations, Patients waiting more than 17 weeks for an outpatient appointment and Patients waiting more than nine months for an operation.
Kings hospital has achieved or overachieved its targets in most of the processes whereas it has reduced the waiting time for the patients. This signifies the internal coordination, cooperation and consistent improvement of the performances.
The only area where Kings College Hospital has not been able to achieve its target is Financial Management. This is one of the most crucial parts of any business or community activity because finance is required for all small or large activity. Trust has reported a financial loss of 1% at the end of the year 2005. Kings College hospital has to deal with the external and internal environment at a fast pace. The technological developments, maintaining efficiencies and effectiveness of the various processes, cost control, managing the workforce, taking advantage of new technologies and researches, controlling quality and achieving a national and international standard of the operations are very challenging.
The role of integration and communication becomes very crucial for achieving the overall objectives of the organization.
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