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Learning and Development Process Analysis for Royal Bank of Scotland

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Emphasis is essentially on performance at work and the goal is to meet both organizational and individual goals. It assumes that the individuals are psychologically well and thereby, counseling is not required. It is a skilled activity and delivered by trained professionals, and it provides feedback on the strengths and weaknesses of individuals. In addition, coaching acts as only one of the development interventions that an organization may use to meet identified learning needs. Due to the costs involved, the benefits must be substantial compared to internal mentoring techniques, training courses and on the job training.

It is also important to keep employees’ preferences in mind while designing a learning process. However, the danger of viewing coaching as a solution to all problems is widespread as coaching has its limitations. Coaching may be suitable to help individuals improve their interpersonal or managerial abilities, or to provide individuals with career support and perhaps, to develop a strategic perspective of employees after promotion (Wilkinson, pp. The human resources department also plays a crucial role in the success of the coaching process.

Its goal is to guarantee the quality of coaching by choosing the most appropriate coaches. Mentoring, on the other hand, is a support function of the development process. It also allows individuals to discuss their personal issues more closely and get mentoring through a long-lasting relationship to develop skills necessary for the career. In specific, mentoring usually tends to be more informal when compared to coaching (Merrick, pp. As a process, mentoring can significantly improve the retention of employees, and it harnesses individual for a better future within the organization.

Mentoring provides self-awareness to individuals and can often result in behavioral improvements. Development mentoring focuses on the needs identified directly by the individuals, in order to address their professional needs. Another form of mentoring popularly used for graduate recruits is sponsorship mentoring.    

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