Knowledge management is a complex discipline, it is difficult to predict the choice of decisions which may make the implementation a success. However, this article is significant because it discusses a wide range of organization-specific factors that contribute to successful implementation of knowledge management in some of the leading organizations in the world and specifically in South Africa. Since the author provides an in-depth review of a large multitude of factors that directly affect the implementation, acceptance and success of knowledge management systems in firms. In doing so she has provided a chance for organizations to identify with some of these factors and make decisions that can prove beneficial for them.
This article has been aimed to provide information about knowledge management implementation strategies employed by some of the leading firms of South Africa. Since the number of firm cited directly in the article are relatively few and are all large business setups, the discussion seems to be aimed at the small number of elite organizations. There is little mention of implementation strategies as adopted by firms which operate on a smaller scale.
Although the author repeatedly mentions that factors governing the success of knowledge management systems in firms vary from organizations to organization due to their differences, there is little or no mention of any of these firms in detail. This provides a lack of insight into the reason why some firms react positively to some influential implementation strategy, while others do not. As the name of the article suggests, this paper is constructed around the premises that all organizations need to understand the process of knowledge creation at their workplace and in doing so, realize its implications and principles behind the sharing of that knowledge and its management.
This article is based on the idea that the organizations who understand the dynamics of “ knowledge economies” at the workplace take the first step towards using knowledge management systems for their benefit.
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