Human Resources Case Study

The orientation would also include providing sufficient product knowledge to the staff. The staff should be aware of the products offered by Perfect Juice, Inc. completely so that while dealing with the customers they have a positive mindset. Furthermore, complete knowledge about the products would make the staff confident and prepared, and they would be able to explain the advantages of the product to the customer which would ultimately result in increased sales. All the tools such as product leaflets, books, and manuals that give details about the products would be provided to the new employees.

The sales staff would also be trained regarding the company’ s policies and procedures. The staff would be made aware of the management’ s expectations for every task and company-related issues. The staff would be further trained in enhancing their interpersonal and communication skills and working in teams as this is the cornerstone of an effective sales employee (Maul, 2006). Moreover, the employees will be trained regarding the handling of customer service and customer complaints. Even though training employees is a tremendous burden on the time and resources of an organization but the benefits that are reaped from it are indisputable (Maul, 2006).

Training employees not only benefits the employees but proves to be the asset for the organization in the long-run. It is an on-going process where both the newly hired and the existing employees learn to work together and fulfill the organizational goals and also go beyond the customer expectations. Previously training programmes were only initiated when the need arose. But from now onwards continuous training programmes will take place where all the employees would be able to upgrade their skills in the changing nature of today’ s economy.

These training programmes would include skill training, interpersonal and communication skill training, workshops, seminars, on the job training, etc. This would not only increase productivity but also improve employees’ job satisfaction.