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Human Resources And Organisational Development

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Management includes planning, organizing, directing and controlling the activities of the organisation towards the achievement of organisational goals and objectives. Management formulates and implements strategies that are geared at increasing the level of customer value and customer service experience. The management has a primary of duty of monitoring and scanning external environmental changes like competitor actions and social cultural changes. The management of Allworld needs changes. The Board has lamented that the current management has not been able to track the changes in the environment. Allworld has consistently lost the market share and loyal customers to the competitors.

This is an indicator that the current management has failed in identifying the changing market trends and customer needs.   Management includes planning, organizing, directing and controlling the activities of the organisation towards the achievement of organisational goals and objectives. Management formulates and implements strategies that are geared at increasing the level of customer value and customer service experience. The management has a primary of duty of monitoring and scanning external environmental changes like competitor actions and social cultural changes. The management of Allworld needs changes.

The Board has lamented that the current management has not been able to track the changes in the environment. Allworld has consistently lost the market share and loyal customers to the competitors. This is an indicator that the current management has failed in identifying the changing market trends and customer needs.   Lack of the external environment scanning and planning The management has also failed in the planning function since it has not set the sales volume goals and measures of controlling deviations from the planned goals.

Allworld should ensure research and development activities are undertaken in order to identify the changing customer tastes and preferences. The management should also consider diversifying the product mix.

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