Training is an organized way of development and modification of behavior by engaging in teaching skills, programs, and directions that allow people to gain heights of knowledge, skilfulness, and required competencies to work efficiently. It grants employees information, expertise, and allows them to understand the goals and objectives of the organization fully. In this way, training is designed to assist the workforce to generate a positive contribution in terms of enhanced and improved performance. In essence, each business requires trained and experienced personnel in a bid to carry out its duties efficiently. Jobs today are extremely complex with advancing technology and therefore, the necessity of educating the workforce has enhanced.
For instance, it is approximated that businesses in Europe and the United States spend billions of dollars informal education programs and training initiatives for advancing personnel skills. In this way, personnel training is a significant aspect of HRM duties and many organization understands this concept fully in this constantly changing complex environment (Marchington and Wilkinson, 2005). The fast development, as well as competition in the hospitality and tourism industry, has generated the need for employee training.
This is because the level of quality of services and products generated depends largely on the qualities of the workforce in this industry. The hospitality and tourism industry is an area that largely focuses on close contact with consumers and customers. The workforce in this industry deals directly with clients in many levels of their operations and therefore, it is key to have qualified and skilled people who understand customer service. The workforce in this industry needs to be skilled, knowledgeable, and competent while dealing with customers to ensure successful operations of the business.
Through training, these employees understand how to interact with tourists and customers in the hotels which enhances productivity. Training offers them professional understanding, experience, and indispensable expertise that can be used to generate quality services in all areas of the industry.
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