This is due to the fact that the supervisor is expected to report underperforming employees and to collaboratively work with the group. Moreover, conflict roles are also caused by employees being asked to perform tasks which contradict at the same time. For instance, an employee can be asked by one supervisor to increase quality control on Johnson’ s baby powder. Within no time, another supervisor tells the same employee to increase production of Johnson’ s baby powder, thus causing tension and confusion in the workplace. First, when a member of a group expecting to see certain characteristics from the other member, thus asking him or her to perform duties well.
Such duties expected by the member can be doubted by contradictory role making the group member to be disappointed, thus retrieving in his or her role. Hence, reduction in productivity is achieved (Kowert, 2002). Second, resentments in the organizations have been seen due to disappointments by group members. In Johnson’ s and Johnson’ s company resentments of five members in the production of beauty products in 1998 led to a reduction in production by three million units. Third, research has shown that individuals subjected to role conflicts can be overwhelmed, hurt or even be frustrated by the contradiction.
For instance, with a member being told to increase the quantity by a group leader, then another leader telling the same employee to increase quality can be frustrating in the workplace. Fourth, the organizations having such conflicts will not develop or grow since production will not be increased. The conflicts of 2001 in the company can be employed for showing this since production declined due to group member’ s conflicts. It is worth noting that role conflicts cannot be avoided in organizations with varied groups in which each member has a set of tasks to perform.
It is, therefore, clear that no single method can be used in solving role conflicts. However, to solve the problem of role conflicts, it is recommended that good and open communication is practiced at the group level. Open and good communications are only meant to limit the tension of such conflicts.
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