The above principles of adopting TQM as a strategy can be found in the theories propounded by various authors. Rahman and Tannock (2005) find that if the quality and business excellence principles are applied to all aspects of the business operation and processes, it would contribute to customer and stakeholder satisfaction, enable the organization to remain competitive and ensure business survival. Iaquinto (1999) contends that quality improvement leads to increases in stakeholder satisfaction, profitability, market share. At the same time, it also leads to decreases in manufacturing costs, as well as promoting company competitiveness.
The company strategy must be so designed that emphasis is laid on a continuous process, product, organizational and people improvement. Even the seven Baldrige categories as per the MBNQA must be aligned for the successful management of overall performance (N. I.S. T., 2009). For the purpose of this study, leadership, strategic planning, Measurement, Analysis and Knowledge Management, human resource, Customer and Market Process Management and Business Results would be used to understand their contribution towards quality management. Based on the extensive prescriptive conceptual practitioner and empirical literature, this section identifies and interprets the quality management practices factors. Working frameworks or models along which organizations could set their practices to achieve TQM are still rare but have been identified.
These set of practices or models, if embraced by organizations and applied in the right manner, would help them deliver quality products or services. These are the critical factors and according to Sila and Ebrahimpour (2005) are the best ways in which the organizations and their employees can undertake different business functions and key processes. Adopting such practices are the fundamentals of management (Boaden & Dale, 1994) and relatively inexpensive to get started on the way to achieving TQM.
However, the framework should be customized and then it can work as a very powerful tool for quality improvement initiatives.
Please type your essay title, choose your document type, enter your email and we send you essay samples