The research is looking to ascertain whether the changes that have been affected by the new ERP system have changed the communication between the nurses and patients. The research takes both the qualitative and quantitative methods of research as it looks to exemplify and understand the different factors that have changed with the changes in systems. The research, therefore, takes different methods of collecting data and information to incorporate both methods of research. The research uses questionnaires and interviews as the process of collecting information through the two methods.
A pilot study of the questionnaire was produced and sent out to a few participants in order to come up with a set of questions that met the needs of the research. After the information and data were collected from the pilot questionnaire a finalized set of questions was thereafter drafted to ensure that all the important aspects of the research were captured. The questionnaires were used as the main method to collect qualitative data that could later be tabulated and analyzed statistically (Picardi and Masick, 2007, pg75). One of the main problems that were identified from the pilot questionnaire was the structure of the multiple choice questions that were found to be wanting and had too much ambiguity and details that made it difficult to answer.
Moreover, the complexity of the questions was also variably identified and raised a lot of problems since the questions were too long and the choices too many to conduct a good analysis of the information. This thereby necessitated a revaluation of the information that was on the questionnaires to ensure that the questions were properly structured and derived the required information from the respondents.
The finalized questionnaire was later given to 10 nurses who consisted of five male and five female nurses in different departments. This was to ensure that there was no gender bias a factor that could have affected the results of the study.
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