If I were asked to describe myself at a job interview, I would say that I seek more interesting and challenging tasks, enjoy meeting people from various backgrounds and help people in need. I have broadened my knowledge and experience of other cultures and ways of thinking through visits to Canada, Thailand, Cambodia, Taiwan, and various cities in the United States. I’ d like to continue expanding my knowledge of people and how to help them by pursuing a career in risk management and customer relationship management (CRM) beginning with education at your School of Business.
These two areas of business have fascinated me since elementary school, reinforced through volunteer activities, a job at a welfare center and an internship program I participated in last summer. When I was an elementary school student, my father, a general manager of a branch office of one of the biggest credit card companies in Korea, paid more than $100 million of his own money in compensation for a shopping mall investment that went bankrupt. At that time, I couldn’ t understand why my father was the only person held responsible.
I finally discovered that, although he had not made the decision to invest, the money for the shopping mall had come out of his office. If the company had conducted any significant investigation prior to investing, signed contingency contracts or prepared any loss financing method, my father would not have had to sacrifice our family’ s future. Without any satisfactory answers regarding what really happened, I completed school and began participating in voluntary works in college. I learned the importance of putting myself into others’ shoes. Working as vice coordinator during my freshman year at the Indian music festival, I learned how important the role of coordinator was in organizing volunteers into appropriate positions based on their different capabilities and to provide them with proper training.
This is very similar to the role of a manager or president of a company and inspired my interest in risk management and CRM. I also worked at PungNap Community Welfare Center in Korea as assistant math and English teacher. I taught 6th-grade students of single-parent households. Most of them were not outgoing children and did not talk much at the beginning.
They also seemed to need more rewards. I felt like they really needed love and caring. Instead of just teaching the regular materials, I played games with them to help them become familiar with the English language and enjoy learning it. These activities helped me become more familiar with English, too. The children began to open up and enjoy learning. This showed me the importance of understanding people and how providing what’ s needed can help accomplish desired outcomes. Finally, last summer, while working with the internship program sponsored by the company my father works for, I discovered the answers to my father’ s earlier difficulties.
There was no separate risk management department to deal with big risks in the early 1990s. I also discovered many large companies in Korea now have separate departments for risk management, staffed by experienced people who have gained their knowledge and education from countries such as the United States. In the U. S., people from many cultures assimilate and successfully run large corporations. This discovery was very inspiring, and I cannot wait to study the history of American business, its developmental CRM strategies, advanced risk management methods, and so on, under the advanced business curriculum offered in a nationally-renowned school such as UW-Madison. Through all my life and career, I have seen how competent management and compassion for others are essential elements of a successful business.
I want to employ my talent and intuitive abilities to help develop innovative means of managing risky situations and to develop meaningful relationships with customers, employees, and other participators. I would consider it a tremendous honor and a great opportunity to learn these skills through your undergraduate program.
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