The team I was dealing with had people from six different nations having highly diverse languages, cultures and behavioral aspects. More importantly, the approach towards the work also varies from culture to culture. However, such multicultural groups would offer diverse capacities as well which would make the team generically experts. It is this factor which prompts business entities to constitute their working team with people from varied cultures. If an organization is able to manage cultural diversity with full efficacy they would be able to convert these diversities into organizational benefits.
Cox and Balke (1991) have opined that multiculturalism can be directly associated with organizational success because multiculturalism can serve as a competitive edge for concerned companies. This should be read together with the fact that the varied efficacy levels of employees from different cultures can be effectively combined to serve for the cause of the organization. The multiculturalism can aid the companies to cut costs as well. This benefit is highly utilized by modern day companies through resources like in-sourcing and outsourcing. Cox and Balke (1991) have also made the point that multicultural work groups help companies to develop a minority-friendly reputation among prospective employees.
As far a customer based approach is concerned multicultural work groups can help organizations to understand varied customer bases deeply with regard to the cultural attributes and can approach them accordingly. Creativity level also would increase within the working team as the team would approach a task with varied approaches and insights as the members belong to different cultural backgrounds. Kanter (1983) has confirmed this as it has been stated that creativity feeds on diversity.
The decisive capacity and the problem-solving ability also would be more in comparison with a team with monoculture. This fact also has been further confirmed as Nemeth (1986, 23-32) has opined that a culturally heterogonous group holds the potential to put forward alternative solutions for a particular problem.
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