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Critical analysis - Restorative Approach in managing conflict in a children and family support setting

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She spread the information about Marys poor education background and leadership and management incapability to the rest of the team members and soon everyone knew about it. The organisation was fairing on well in the past few years, with customers expressing their happiness with the services offered to them regarding children and family support. However, one of the fine days, the main branch, which Mary managed, experienced frequent customer complaints, which pushed other managers to intervene. The managers requested Mary, the HRM, to submit a report explaining what was happening in the branch, which was beginning to affect the progress of the entire Company and its branches.

Mary became worried but believed that she would get to the root of the problem soon. However, it was evident that some workers, under her management, had developed a negative attitude towards her and work. This further sent a bad image to the customers, who complained of poor customer service. Some of the workers had embarked on a "go-slow" working process where no one cared about the quality of services delivered. All the blame was pointed to Mary, the HRM whom they believed came to ruin their working process and destroying their comfort zones.

When all the workers were requested to submit their complaints, some were quick to mention that they were not happy with Marys style of leadership and management in the Company. They complained that Mary was inexperienced and focused on biased and non-partisan decision-making rules that left out the invaluable ideas of the employees. The complaining group of employees felt that their efforts were watered down whenever they raised them in the monthly Company meetings and, this left them without any reason for doing their best while serving customers. Their complaints were tabled at the CEOs office and the managers, including a small section of the stakeholders who deliberated on replacing Mary with a new and competent human resource specialist.

This saddened Mary as she lost her job, also noting that she later learned about her friends contribution to her job loss. The complaining employees were happy that she was no longer part of the Company. Some of them said that they finally felt contented that the "amateurish" and "bossy good for nothing" HRM was gone.

Conversely, most of the employees said that it was unfair that Mary was dismissed from duty on an unreasonable and unfair basis where only the CEOs and the

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preview essay on Critical analysis - Restorative Approach in managing conflict in a children and family support setting
  • Pages: 12 (3000 words)
  • Document Type: Essay
  • Subject: Management
  • Level: Undergraduate
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