In a typical organization, information is collected from the customer, the industry or the relevant business field as well as about the products and services available to meet the customer’ s needs (Mack, Ravin & Byrd, 2001). Firms now create knowledge portals for assimilating knowledge and storing it for use by the workers. Colleagues contribute expertise on this and knowledge is further gathered from internal and web information sources which may have been stored from previous projects. Organizations also conduct an explicit search that involves formulating a query, reviewing the results and browsing through taxonomies that organize documents as topics.
A dedicated project workplace is created where presentations and analyses are carried within the timeframe and budgets. The documents gathered have to be registered, managed and analyzed. Knowledge portals in the form of the internet, intranet or extranets have the most common function in communication forms (Hall, 2006). Portals help to attain well-versed and speedy transportation of knowledge in any form. This improves interdepartmental communication, gives easy access to information which means informed decisions. Knowledge portals lead to enhanced performance as the knowledge of the personnel who leave the company can be preserved with the company. Socialization is another method through which socialization is a process through which tacit knowledge can be transferred effectively (Hall, 2006).
The web2.0 technology now offers platforms like corporate wikis and blogs where information is exchanged and knowledge is easily retained. Web 2.0 has no ‘ walled gardens’ which implies information can freely flow in and out of the web services (James, 2007). There are rich user experience and data organization; it provides services and has characteristics that support and enhance interaction among users.
Web 2.0 helps to create websites that look and can act like desktop programs.
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