The author of the following paper claims that in this case of writing a bad news business letter, the scenario taken is that St. Lawrence University has made an order of uniform Dell computer models. Upon the delivery, the University notes that the order delivered is a mixture of Dell, HP, and Compaq computers. Since the institution directors and managers had agreed on uniform Dell computers and its accessories the delivery was not consistent with the indicated order. This scenario is a problem because the University had its schedule to start the program two weeks later.
Terrix Computer Company acknowledges that errors and incorrect entries had been made while processing the client’ s order. The bad newsletter in this scenario is addressed to St. Lawrence University director. The core major focus of this letter is Terrix Computer Company acknowledging the problem and inconsistencies dealing with their client’ s order; giving a clear and precise explanation for such circumstances; offering an apology and, finally, resolving the issue immediately (Sundararajan 107). Terrix Computer Company attributes the underlying company problems and inconsistencies to the wrong transaction entry and computer system breakdown.
The explanations give precise details regarding the computer entry mistake and the overall mix up of the client’ s order in an honest and convincing language. To mitigate the ordering issue and the inconveniences caused, the company generously offers to replace and transport the correct number and models of the ordered computers to the University without tampering the set timetable. In addition, the Terrix Computer Company pledges to offer a 35% discount to mitigate the inconveniences caused as a result of the inconsistencies in order to regain customer’ s trust, competitive advantage, and loyalty.
In order for this letter to achieve its objective, Terrix Computer Company acknowledges and accepts responsibility and its commitment to fully makeup and compensate the University. In addition, for the perfection of the letter, an explanation regarding the prevention of future order entry and delivery problems is outlined.
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